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Read this section carefully before placing your order

How to place an order
Payment
Turnaround time
Shipping and handling 
Research purposes only
Warranty, storage, terms and conditions


How to place an order:

1. Read about our products and prices and decide what to order and what kind of shipping you prefer. Read the section "Terms and Conditions..." below.
2. Select the sequences of your oligonucleotides and verify them (read "The right primer" in the "Useful info" page).
3. Contact us to receive an order form, which is a Microsoft Excel file, allowing you to enter all necessary data, and showing you the total for your order.  Alternatively, we accept any "free format" (not for the 100 nmole scale, for which our Excel form is the only format accepted), as long as your text includes:

Payment

1. Institutional customers: "order now, receive soon, pay later", include P.O. number (or credit card data) in your order (P.O. numbers are not acceptable for the smallest synthesis scale, 25 nmole).

"Institutional customers" are researchers and other clients working at universities, hospitals, research institutes/centers, big corporate businesses and anyone under their umbrella who pays through the institution's purchasing department. For these customers we provide 30 day credit, i.e. you can place your order by giving us a P.O. number from your purchasing department (please provide phone and fax numbers of the purchasing department), we will quickly manufacture and ship the oligos (see below the "turnaround" and "shipping and handling" time), you will receive and use them, and your purchasing department (marked on your order as "Bill to:" address) will receive the invoice that is payable within 30 days after our invoicing date. Invoices left unpaid for more than 3 months may incur a refusal of further custom DNA services and may be ultimately transferred to a collecting agency. 

2. Customers from whom we may require a pre-payment: all non-institutional customers.

3. Method of payment: We accept credit/debit/gift cards (VISA, Master Card, or American Express), PayPal, Money Gram, Western Union, international money orders, postal money orders, certified checks, and institutional checks payable in U.S. or Canadian dollarsWire ("TT") transfers are accepted, please contact us for the details of our remittance account and SWIFT code.  We prefer payment by credit/debit/gift card (VISA, MasterCard, American Express), please send us the following data: credit/debit/gift card number and expiration date. Please note that as a general rule, the 100 nmole scale (the smallest and least expensive synthesis scale) is reserved for customers who pay by credit/debit/gift card.  For the 25 nmole scale, credit/debit/gift cards are the only acceptable method of payment.  VISA_logo.gif MasterCardAmerican Express Credit Card  

Turnaround time

The "turnaround time" is the time period from the moment we receive your order until we ship. More than 99% of the regular orders (oligos without additional purification or modifications) are shipped within 24 hours (excluding weekends and holidays).  Most often the orders are shipped the next working day, which means 12-24 hours turnaround time (from the moment we receive your order until we ship).  Special orders (very large number of oligonucleotides, PAGE purification, rare modifications etc.) may take longer to process.  New Offer! Midnight oligos!  Your orders, sent up until midnight (EST) or 9 PM (PST), will still be treated as orders from the same day, meaning shipped out in 8-16 hours, at no extra cost!  We also offer "rush" and "super rush" service, please inquire about details.

Shipping and handling

We charge shipping and handling per package (i.e. one package that contains all your oligos).  We ship by one of the following carriers: a) "Xpresspost/Priority Mail", which in Canada is called "Xpresspost", while in the US it is "Priority mail" or "EMS".  Xpresspost/Priority Mail is delivered within 1 to 2 days in Canada and costs CAN$9.95 (Quebec and Ontario) or CAN$15.38 (all other provinces), and 3 to 5 working days to the USA, where the cost is US$24.09; b) "registered mail", offered to customers outside USA/Canada.  It takes 4 to 15 days for delivery, US$20.00 for package containing one to 20 oligos, US$32.00 for package containing 20 to 100 oligos.  Registered mail packages cannot contain more than 100 oligos per package; c) FedEx, delivered to anywhere in the US or Canada the next day before 10:30 a.m., which costs CAN$28.12 (Canada) or US$38.60 (USA).  For countries outside the US and Canada, FedEx shipping is more expensive, approx. US$63 to $127 (rates vary by country; please inquire , in most cases International FedEx shipping is approx. $63-$95, and takes from 2 to 5 days, check your local FedEx or contact us for the exact commitment time).  Please note that the Xpresspost service has a tracking number and delivery confirmation, but not the name of the receiving person (unlike FedEx or TNT), and is slower.  For customers from downtown (or near downtown) Montreal shipping and handling is by local courier, $5 per order. 


Regardless of the selected shipping method, we give a $5 shipping discount for all orders totaling more than USD 150.00 (US dollars) or CAD 200.00 (Canadian dollars).  The shipping discount cannot be combined with any other pricing discount in the same order.

Customs

Our products are entirely of North American origin, our shipments within North America comply with the NAFTA agreements for free trade between the USA, Canada and Mexico.  The oligonucleotides are classified under a customs tariff that is duty-free.

Research purposes only

Our products are intended for research purposes only. See below "Terms under which Alpha DNA Sells Products".

Warranty, storage, terms and conditions

Alpha DNA custom primers are synthesized on automated computer-controlled synthesizers using standard phosphoramidite chemistry. Coupling efficiencies are monitored by trityl analyses of each coupling reaction throughout the synthesis. Oligonucleotides are available at several purity levels:  standard purity (includes free desalting), Sephadex G-25, OPC-, HPLC-, and PAGE-purified.

Standard purity oligos are desalted by ethanol precipitation, at no extra cost.  Alternative methods of purification include Sephadex G-25 column chromatography (starting from $7 per oligo), OPC (oligonucleotide purification cartridge, starting from $15 per oligo), HPLC (starting from $25 per oligo) or PAGE (starting from $35 per oligo).  Prices depend on the synthesis scale.  Volume discounts are available. 

The oligonucleotides are supplied to the customer in 2-ml microcentrifuge tubes or in 96-well plates.  A comprehensive certificate accompanies each oligonucleotide, indicating the amount (in units of OD260, micrograms and picomoles), molecular weight, sequence, base content and melting temperatures (three Tm are provided, calculated by three different widely known methods).

The oligonucleotides are shipped lyophilized (suitable for transportation at wide range of temperatures, from below zero to +70 Celsius and even higher). Dissolved oligos should be stored at -20 degrees Celsius. In general, we will honor free replacement of a defective product (only once, and this does not apply to oligonucleotides longer than 35 bases when they are purchased without additional purification). Customers are advised to address their requests for free replacement within 30 days upon receipt of goods (maximum warranty period 90 days).  Virtually any oligonucleotide may produce non-specific PCR products under some conditions. We cannot predict the suitability of any given oligonucleotide for the specific needs of the individual customer, and it is up to the customer to pay attention to the proper selection of oligonucleotide sequences. Some useful hints are included in "The right primer" section on this server. Oligonucleotides longer than 30-35 bases usually need to be additionally purified (see the section "special oligonucleotides").  We offer the following types of additional oligo purification:  OPC, HPLC and PAGE (see "special oligonucleotides"). We urge you to use PAGE or HPLC for all long oligos and we put a disclaimer here that we should not be held responsible in any way for your purchase and use of long non-purified oligos. "Normal" size oligonucleotides (less than 30-35 bases long) most often work well without special purification, especially if they are desalted (all our regular oligos are desalted). If you decide nevertheless to order very long oligos without additional purification, please read the corresponding section of our Web page here. If you are not confident that you could purify oligonucleotides by polyacrylamide gel electrophoresis or HPLC, we strongly encourage you to use our company, or an alternative source, for the additional purification of your very long oligonucleotides (see also the list of our colleagues and competitors in the "useful info" section).  Oligos for cloning purposes work better when ordered with additional purification, but regardless of the purity, selection of several independent clones for sequence verification is strongly advised, read also here.

TERMS and CONDITIONS under which Alpha DNA Sells Products

Acceptance Governing Provisions - Alpha DNA acknowledges receipt of Buyer's order, and has shipped these goods expressly conditional on Buyer's assent to the terms and conditions herein contained, as well as in Alpha DNA's catalogue, whether additional to or different from those contained in Buyer's purchase order, if any, or any other form or document heretofore or hereafter supplied by Buyer to Alpha DNA. Buyer will be deemed to have assented to these terms and conditions unless Buyer returns the product to Alpha DNA within 15 days after Buyer's receipt of the product and this form. Alpha DNA hereby objects to and rejects any different terms or terms additional to those incorporated herein, and any attempt by Buyer to vary in any degree any of the terms herein. Alpha DNA's failure to object to provisions contained in any purchase order or any other form or document from Buyer shall not be construed as a waiver of these terms and conditions nor an acceptance of any such provision.

 

Order Cancellation - The Buyer has 30 minutes from sending the original order to cancel it, or to change the sequences of the ordered oligonucleotides.  In order to stay competitive and ship merchandise within 24 hours (for regular items) or 48 hours (for most of the modified and additionally purified items), Alpha DNA and its competitors have to load the sequences to the DNA synthesizing machines within 1 hour from receipt of order.  Therefore, the time that the Buyer has to cancel or change sequences in an order, is about 30 to 60 minutes.  After that, the synthesis cannot be stopped without compromising a whole batch of synthesized oligonucleotides.  Therefore, an order that is not cancelled or sequence-modified within 30 minutes, will be completed and shipped, and the Accounts Payable department of the Buyer will receive the invoice, regardless of the usefulness (or the lack of it) of the delivered merchandise.

Complete Contract - The terms included hereto are the entire contract, and supersede all prior agreements and understandings between the parties, whether written or oral, relating to the subject matter hereof. No change to any term or condition of this contract or any of Alpha DNA's rights or remedies hereunder shall be binding on Alpha DNA, nor shall the purchase order hereby acknowledged be canceled or changed by Buyer, unless Alpha DNA shall expressly consent thereto in writing by Alpha DNA's authorized officer. There are no representations, agreements, promises or understandings between Buyer and Alpha DNA that are not expressed herein. In the event that one or more of the terms herein shall for any reason be held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining terms shall be unimpaired.

Delivery, Delays - Unless specified differently in writing, all sales are F.O.B. Alpha DNA's shipping point. Delivery of goods to the carrier at Alpha DNA's plant or other loading point, shall constitute delivery to Buyer and regardless of shipping terms, all risk of loss or damage in transit shall be borne by Buyer. Alpha DNA reserves the right to make delivery in installments, all such installments to be separately invoiced and paid for when due per invoice, without regard to subsequent deliveries. Delay in delivery of any installment shall not relieve Buyer of Buyer's obligations to accept remaining deliveries. In general, Alpha DNA will aim at 24-48 hours turnaround time (from receipt of order until shipping), although there are no implied guarantees as to this effect.

Inspection - Immediately upon Buyer's receipt of any goods shipped hereunder, Buyer shall inspect the same and shall notify Alpha DNA in writing of any claims for shortages, defects or damages and shall hold any such goods for Alpha DNA's written instructions concerning disposition. If Buyer shall fail to so notify Alpha DNA within five days after the goods have been received by Buyer at Buyer's premises, such goods shall conclusively be deemed to conform to the terms and conditions hereof and to have been irrevocably accepted by the Buyer.

Claims - Alpha DNA shall not be liable for any loss, damage or penalty as a result of any delay in or failure to manufacture, deliver or otherwise perform hereunder due to any cause beyond Alpha DNA's reasonable control, including, without limitation, act(s) of Buyer, embargo or other governmental act, regulation or request affecting the conduct of Alpha DNA's business, fire, explosion, accident, theft, vandalism, riot, acts of war, strikes or other labor difficulties, lightning, flood, windstorm or other acts of Nature, delay in transportation, or inability to obtain necessary labor, fuel, materials, supplies or power at current prices.

Allocation of Goods - If Alpha DNA is unable for any reason to supply the total demands for goods specified in Buyer's order, Alpha DNA may allocate its available supply among any or all buyers on such basis as Alpha DNA may deem fair and practical, without liability for any failure of performance which may result therefrom.

Payments - Terms of sale are net 30 days of date of invoice, unless otherwise stated. Prices are subject to change without notice. Products will be billed at the price in effect at the time shipment is made. If the financial condition of Buyer does not justify the terms of payment specified herein, Alpha DNA may demand full or partial payment in advance before proceeding with the contract. If Buyer defaults in any payment when due, under this or any other order, Alpha DNA, at its option without prejudice to its other lawful remedies, may defer delivery or cancel this contract. Payments will be made in US Dollars or in Canadian Dollars, unless otherwise specified by Alpha DNA on the face of this document.

Taxes and Other Charges - Canadian buyers are required to pay GST.   Canadian GST is included in the price of the Alpha DNA products and shall be shown on the invoice. QST will be required to be paid on top of that price and included in the invoice only for buyers residing in the province of Quebec. For US and all other customers any use tax, sales tax, excise tax, duty, customs, inspection or testing fee, or any other tax, fee or charge of any nature whatsoever imposed by any governmental authority, on or measured by the transaction between Alpha DNA and Buyer shall be paid by Buyer in addition to the prices quoted or invoiced. In the event Alpha DNA is required to pay any such tax, fee or charge, Buyer shall reimburse Alpha DNA therefore; or in lieu of such payment, Buyer shall provide Alpha DNA at the time the order is submitted an exemption certificate or other document acceptable to the authority imposing the tax, fee or charge.

Warranties - Alpha DNA warrants that its products shall conform substantially to the description of such products in its catalogue or in the "Products and Prices" section on its Internet site. THIS WARRANTY IS EXCLUSIVE, AND Alpha DNA MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. Alpha DNA's warranties made in connection with this sale shall not be effective if Alpha DNA has determined, in its sole discretion, that Buyer has misused the products in any manner or has failed to use the products in accordance with instructions, if any, furnished by Alpha DNA. Alpha DNA's sole and exclusive liability and Buyer's exclusive remedy with respect to products proved to Alpha DNA's satisfaction to be defective or nonconforming shall be the replacement of such products without charge or refund of the purchase price, upon the return of such products in accordance with Alpha DNA's instructions. The stated express warranties, and the remedy provided for breach thereof, are in lieu of all other liability or obligations of Alpha DNA for any damages whatsoever arising out of or in connection with the delivery, use, or performance of the product. IN NO EVENT SHALL Alpha DNA BE LIABLE UNDER ANY LEGAL THEORY (INCLUDING BUT NOT LIMITED TO CONTRACT, NEGLIGENCE, STRICT LIABILITY IN TORT OR WARRANTY OF ANY KIND) FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING BUT NOT LIMITED TO LOST PROFITS), EVEN IF BUYER HAD NOTICE OF THE POSSIBILITY OF SUCH DAMAGES. Without limiting the effect of the preceding sentence, Alpha DNA's maximum liability, if any, for damages ( including but not limited to liability arising out of contract, negligence, strict liability, in tort or warranty of any kind) shall not exceed the purchase price paid by Buyer for the product. Products could be re-synthesized and replaced under the above mentioned warranty only once.

OLIGONUCLEOTIDES LONGER THAN 35 BASES WHEN PURCHASED IN NON-PURIFIED FORM ARE NOT COVERED BY ANY EXPLICIT OR IMPLIED WARRANTY.

Compliance with Laws and Regulations - Alpha DNA certifies that to the best of its knowledge its products are produced in compliance with all applicable federal, provincial, and local statutes, rules, regulations, ordinances, and orders. Alpha DNA also certifies that to the best of its knowledge it does not discriminate against any employee or prospective employee because of race, creed, color, national origin, sex, age or handicap, nor permit discrimination in any form nor maintain segregated facilities for its employees; that it actively pursues employment of minorities, females, handicapped, disabled veterans; and that it used its best efforts to award contracts to and place purchase orders with minority business enterprises and with labor surplus area concerns and small business concerns.

Buyer's Use of Products - Alpha DNA's products are intended primarily for laboratory research purposes and, unless otherwise indicated on the front of Alpha DNA's invoice or on product labels, are not to be used for any other purposes, including but not limited to, in-vitro diagnostic purposes, in foods, drugs or cosmetics for humans or animals or for commercial purposes. Buyer acknowledges that the products have not been tested by Alpha DNA for safety and efficacy in food, drug, device, cosmetic, commercial or any other use, unless otherwise stated in Alpha DNA's literature furnished to Buyer. Buyer expressly represents and warrants to Alpha DNA that Buyer will properly test, use, manufacture and market any products purchased from Alpha DNA and any final articles made from them in accordance with the practices of a reasonable person who is an expert in the field, including but not limited to a technically qualified individual, and in strict compliance with all applicable federal, provincial or international food, drug, device, and cosmetic and other relevant laws and regulations, now and hereinafter enacted. Buyer further warrants to Alpha DNA that any final articles manufactured from Alpha DNA's products shall not be adulterated or misbranded.

Buyer has the responsibility to verify the hazards and to conduct any further research necessary to learn the hazards involved in using products purchased from Alpha DNA. Buyer also has the duty to warn Buyer's customers and any auxiliary personnel (such as freight handlers, etc.) of any risks involved in using or handling the products. Buyer agrees to comply with instructions, if any, furnished by Alpha DNA relating to the use of the products and not misuse the products in any manner. If the products purchased from Alpha DNA are to be repackaged, re-labeled or used as starting materials or components of other products, Buyer will verify Alpha DNA's assay of the products. No products purchased from Alpha DNA shall be considered to be foods, drugs or cosmetics; nor, except if labeled "For In-Vitro Diagnostic Use", to be devices.

Indemnity - Buyer will, at its own cost and expense, indemnify and hold Alpha DNA harmless from and against any and all losses, damages and expenses (including reasonable attorney's fees and other costs of defending any action) that Alpha DNA may sustain or incur as a result of any claim of negligence, breach of implied warranty, strict liability in tort or other theory of law, by Buyer, its officers, agents or employees, its successors and assigns, and its customers, whether direct or indirect, in connection with the use or resale of Alpha DNA's products, or by reason of Buyer's failure to perform the obligations herein contained. Buyer shall notify Alpha DNA within 15 days of Buyer's receipt of knowledge of any accident involving Alpha DNA's products resulting in personal injury or damage to property, and Buyer shall fully cooperate with Alpha DNA in the investigation and determination of the cause of such accident and shall make available to Alpha DNA all statements, reports and tests made by Buyer or made available to Buyer by others. The furnishing of such information to Alpha DNA and any investigation by Alpha DNA shall not constitute an assumption of any liability by Alpha DNA.

Patent Disclaimer, Indemnity - Seller does not warrant that the use or resale of the products delivered hereunder will not infringe the claims of any Canadian, United States, WIPO or other patents, trademarks or copyright covering the product itself or the use thereof in combination with other products or in the operation of any process. Buyer will indemnify and hold Seller, its subsidiaries, affiliates, and distributors harmless from any and all liability for any such infringement by Buyer, including without limitation damages, costs, and expenses (including reasonable counsel fees), arising from any claim that the use or resale of any goods supplied hereunder infringe any patent, copyright, or trademark, and Buyer shall, when notified, defend any action or claim of such infringement at its own expense.

Technical Assistance - At Buyer's request, Alpha DNA may furnish technical assistance and information with respect to Alpha DNA's products. Unless otherwise agreed, all such technical assistance and information will be provided gratis, and Buyer assumes sole responsibility for results obtained in reliance thereon. Alpha DNA makes no warranties of any kind or nature with respect to technical assistance or information provided by it. Any suggestions by Alpha DNA regarding use, application or suitability of the products shall not be construed as an express warranty unless expressly designated as such in writing signed by Alpha DNA.

Waiver - Alpha DNA's exercise of any option, or its failure to exercise any rights hereunder shall not constitute a waiver of its rights to damages for breach of contract and shall not constitute a waiver of any subsequent failure, delay, or breach by Buyer.

Assignment - Alpha DNA may assign in whole or in part, to any person, its rights or obligations under the terms and conditions contained herein.


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